Refunds & Returns Policy for Flintron
Effective date: 5th June 2026
At Flintron, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with this policy and any mandatory consumer rights that apply in your country.
This policy applies to purchases made through https://flintron.com/ and should be read together with our Terms and Conditions and Privacy Policy.
1. Return eligibility
To be eligible for a return, your item must generally meet the following conditions:
-
The return request must be submitted within the allowed return period.
-
The item must be unused, undamaged, and in resaleable condition unless it arrived defective or incorrect.
-
The item must be returned with original packaging, accessories, manuals, and all included parts where applicable.
-
You must provide proof of purchase, such as your order number or order confirmation email.
Some products may be excluded from return for hygiene, licensing, safety, or other legal reasons where permitted by law. If an item is non-returnable, we will state that clearly on the product page or in the order terms.
2. Return window
Unless a longer period is stated on the product page or in a promotion, you may request a return within 14 days from the date you receive your order, which aligns with the EU right of withdrawal for online purchases.
After you notify us of your wish to return an item, you must send the product back within the period required by applicable law or the instructions we provide. In some cases, we may offer a longer return window, such as 30 days, as a customer service benefit.
3. How to start a return
To start a return, contact our support team at:
Email: support@flintron.com Please include:
-
Your full name.
-
Your order number.
-
The item(s) you wish to return.
-
The reason for the return.
-
Photos if the item is damaged, defective, or incorrect.
Once your request is reviewed, we will provide return instructions and, where applicable, a return authorization reference.
4. Return shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are usually the customer’s responsibility under standard EU distance-selling rules and common ecommerce practice.
When a product is returned because of our error, such as a defective item or incorrect shipment, we may cover reasonable return shipping costs or offer an alternative resolution depending on the case and applicable law.
We recommend using a trackable shipping service and keeping proof of postage. We are not responsible for returns lost in transit if no tracking evidence is available, unless otherwise required by law.
5. Inspection of returned items
After we receive your return, we inspect the item to confirm that it meets the return conditions. If the item is returned in a condition that shows signs of use, damage, missing accessories, missing packaging, or improper handling, we may reduce the refund amount, refuse the return, or apply a restocking deduction where legally permitted.
For electronic products, please package items securely to prevent transit damage. Damage caused during return shipping due to insufficient packaging may affect the refund outcome.
6. Refund processing
If your return is approved, we will process the refund to the original payment method used for the purchase. Refunds are normally issued after inspection and confirmation that the returned item qualifies under this policy.
Refund timing may vary depending on your payment provider or bank. In many cases, refunds may take several business days to appear after we have processed them. Where required by EU consumer rules, refunds will be issued within the applicable legal timeframe after we receive the returned goods or proof of return.
7. Shipping charges
Original shipping charges may or may not be refundable depending on the reason for the return and the applicable law. If you cancel a purchase under your statutory withdrawal rights, the standard outbound shipping fee may be refundable, but any upgraded or express shipping selection beyond the standard option may not be refunded.
Any duties, customs fees, or import charges paid to third parties are generally non-refundable unless otherwise required by law or agreed by the relevant provider.
8. Damaged, defective, or incorrect items
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible, ideally within 48 hours of delivery, and provide clear photos or video evidence. We will review the issue and determine whether a replacement, repair, partial refund, full refund, or another solution is appropriate.
Please do not dispose of the item until we advise you, as we may need additional evidence or a return of the product to complete the claim.
9. Non-returnable items
Some items may not be returned, including where the law allows exclusion, such as:
-
Items that are clearly used or damaged after delivery.
-
Items missing essential parts, packaging, or accessories.
-
Customized or personalized products.
-
Digital products or downloadable content once access has been provided, if applicable.
-
Items marked as final sale or non-returnable on the product page.
If an item is excluded from returns, we will state this clearly where required.
10. Exchanges
We do not guarantee direct exchanges for all products. If you need a different item, size, or model, you may be asked to return the original product and place a new order once the return is approved. If we offer an exchange, we will explain the procedure in the support email.
11. Cancellations
If you wish to cancel your order, contact us as quickly as possible after placing it. If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund. If the order has already been shipped, cancellation may no longer be possible and the item may need to be returned under this policy.
12. Late or missing refunds
If you have not received your refund after the expected processing time:
-
Check your bank account again.
-
Contact your payment card provider or bank.
-
Contact us so we can confirm whether the refund has been processed.
Delays can occur because of bank processing times, payment gateways, or weekends and public holidays.
13. Chargebacks and disputes
If you believe there is a problem with your order, contact us first so we can try to resolve it directly. Filing a chargeback or payment dispute without contacting us may delay resolution and could affect your order history or future service eligibility, subject to applicable law.
14. Fair use and abuse prevention
We reserve the right to deny returns or refunds in cases of abuse, fraud, repeated unjustified claims, or suspicious behavior, where permitted by law. Our goal is to treat genuine customer issues fairly while protecting the business from misuse.
15. Your legal rights
Nothing in this policy limits any non-waivable rights you may have under local consumer law. If mandatory legal rights in your country provide more favorable terms than this policy, those legal rights will prevail.
16. Contact us
For return requests, refund questions, or damaged-item claims, contact:
Flintron
Email: support@flintron.com
Address: Blendas gata 61, Hisings Backa, Västra Götaland County, Sweden
Phone: +46 70 406 1913