FREE SHIPPING
We are pleased to offer free shipping on eligible orders. Depending on the product and destination, your order may be shipped from our warehouses in China by ePacket or EMS, or from our warehouse in the USA by USPS.
Free shipping helps us make our products more accessible while still maintaining a dependable delivery service for customers around the world.
SHIPPING TO 190+ COUNTRIES
We proudly ship to more than 190 countries worldwide. Whether you are ordering from Europe, North America, South America, Asia, or Oceania, we work to ensure your package reaches you safely and efficiently.
Please note that shipping availability may vary by product, destination, or local delivery restrictions. If a specific item cannot be shipped to your country, you will be notified during checkout or by our support team.
CUSTOMS AND IMPORT FEES
Customers are responsible for any customs duties, import taxes, VAT, or other fees that may be charged by their country’s customs authorities.
By placing an order with us, you acknowledge that your package may be shipped internationally and may be subject to customs inspection or additional charges upon arrival. These charges are not controlled by Flintron and are paid by the customer unless otherwise required by law.
PROCESSING AND SHIPPING TIME
All orders require a processing time before shipment. Our standard processing time is 1 to 3 business days. During this time, we verify your order, prepare your items, and arrange shipment with the appropriate logistics provider.
Processing time is separate from shipping time and is not included in the estimated delivery time shown below.
Shipping time depends on your location and the shipping method used. For customers in EUROPE, our estimated delivery time is:
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EUROPE: 3–14 BUSINESS DAYS
In some cases, delivery may take longer due to customs clearance, public holidays, weather conditions, carrier delays, or other circumstances beyond our control.
MAXIMUM DELIVERY TIME: UP TO 25 BUSINESS DAYS, EXCLUDING PROCESSING TIME.
TRACKING AND OTHER INFORMATION
TRACKING INFORMATION
Once your order has been shipped, you will receive a confirmation email with your tracking number, whenever tracking is available. In some cases, due to the shipping method used or the destination country, tracking information may be limited or temporarily unavailable.
If tracking is available, please allow a few days for the tracking details to update after dispatch.
MULTIPLE PACKAGES
For logistical reasons, items in the same order may be shipped separately, even if you selected combined shipping. This means you may receive your items in different packages and at different times.
DELIVERY DELAYS
While we do our best to ensure timely delivery, delays can occasionally happen because of customs processing, carrier issues, address errors, or local delivery disruptions.
If your package appears delayed beyond the expected timeframe, please contact us and we will do our best to assist you.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate when placing your order. We are not responsible for delays, failed delivery, or returned parcels caused by incorrect or incomplete address details provided by the customer.
If a package is returned due to incorrect shipping information, additional shipping charges may apply for reshipment.
LOST OR MISSING PACKAGES
If your order has not arrived within the maximum delivery timeframe, please contact us so we can investigate the issue with the shipping carrier. We will review the tracking details and work with you to find the best possible solution.
CONTACT US
If you have any questions about shipping, delivery, or tracking, please contact our support team:
Flintron
Email: support@flintron.com
Address: Blendas gata 61, Hisings Backa, Västra Götaland County, Sweden
Phone: +46 70 406 1913